Baltimore-based Synaptic Era, a Salesforce provider, is leveraging a recent $5 million seed funding round to build a business model on its emerging solution-as-a-service and agent-as-a-service operations, with CEO Bill Karpovich pushing an outcome-based agenda, CRN reported last week.
“Who wants to buy an hour? An hour is an input,” said Karpovich, who took control of the company in 2020 after becoming the first outside investor in the firm. Customers “want to buy an output. (They are) going to buy the outcome – and that’s where it’s evolving,” he said in an interview with the industry publication.
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